Our task is to create order amid change
and then
to create change amid order.

All companies are compelled to work on quality, and some succeed to attain their goals through the employees. Surely this means a lot of effort from your people, more than certificates and words.  It takes effort, perseverance, a good dose of pride and creativity to bring about a permanent process of change and improvement.

Optima Facto did not explain us about the management of quality.

They showed us all about the quality of the management! (Gabriel Grecu, former CEO Romanian Post)

Optima Facto facilitates the integration of Quality Systems (E.F.Q.M. - C.A.F. - ISO 9001, Balanced Scorecards, Crisis Management system, six sigma, KPI-dashboards, Kaizen, ...) in numerous organisations.

Throughout the change process your company will go through, the system will be a tool and the people will be the difference between failure and success. In parallel of the process and system integration, we emphasise on the human aspect of the integration of new systems.

Our concern is to make sure that the investments you make in Quality pay off more then ever.

Our facilitation allows you to

• Do a complete assessment on the operation of the different services
• Reach a mutual and transparent mind-set on different hierarchical levels
• Agree on the actions to undertake (specific to each group or environment)
• Measure the attained progress by means of regular self-evaluation techniques
• Empower the middle management in the set up of your company and departmental objectives in all its aspects
• Involve the employees by means of participation in improvement actions and decisions, using a specific way of disseminating the messages into the organisation (specifically for large companies)
  Deploy a Quality leadership style
• Undertake massive action for growth by your management and your employees!
  Achieve results and concrete tangible improvement, as well as an intangible increase of performance
• Quality Systems will be powerful for your customers and your employees, when you use them to constantly learn, to innovate and to grow
• Be one team at the Top Management level to lead towards the same goals for the future growth.

Our Approach

The integration of a Quality System must have its effect on the habits, the culture and even on the strategy of a company. To assure you that this happens in a way that is acceptable for all stakeholders, the following elements are of great importance during your project:

• The Quality System is linked to the existing vision and strategy. Every employee is informed and convinced of this. Goals are set up in relation to your vision and strategy
• The actions must come from the people. Only then, they will fully commit to follow the processes and procedures
• Everyone understands the constructive effect of self-evaluation and problem definition. During the workshops, frustrations are dealt with and everyone is put on the same track. These workshops are set up as soon as possible to effectively translate the theory into practice and to convince people of the right intentions and vision. The moderator will monitor a positive mind-set and a solution driven attitude!
• Top management empowers the people in charge and supports all employees
• Availability of resources, time and competence are offered in the process of change
• Internal marketing and internal communication becomes a priority
• Everyone in the organisation can see and feel the progress of the projects. This way, the whole organisation will strive towards the same overall goal.

"Never try to run before you learn to walk"

If we want to be sure that your investment in this project is profitable, a few steps are important.

• An analysis to collect detailed information to establish the basis of the project. On the occasion of this information, we can define the different stages and the objectives of the project.
• A communication strategy is set up by the board of directors to communicate the objectives, the integrate method and to stimulate the participation of every employee.
• A working group interprets the quality system and translates it to your companies needs and specifications. The most suited way of self-assessment is chosen and the tasks are distributed.
• All the people are trained, according to their role in the project, and they are empowered to fulfil their tasks.
• The responsible people lead the self-assessment. They distribute the tasks and work together with top management.
• Different teams try to reach a consensus on the diagnosis and the actions to undertake.
• Information sessions will stimulate the growth of conscience of the employees. You strive towards the same goals, if you tell the employees why you are carrying out certain changes and how you are going to do this. People will identify personal objectives and link them to the company objectives (pride, honesty, will, care, ...) and they will better understand their role in the project.
• In function of the defined objectives and priorities, actions are now translated to integrated methods.
• The responsible people install and evaluate indicators. As from then, you permanently follow up your performance and you undertake massif action for improvement of products and services.