"Do you allow mediocrity in your organisation ?"
You have defined the production processes; you have introduced performance indicators and quality circles; you have set up communication matrices; you spend an amount of the budget on the training of your employees and executives; you have obtained the ISO 9001 certificate,... you work with the EFQM or any other model for excellence...
And yet you feel you can do better...
We help you IMPROVE the technical as well as the behavioural aspects of management.
We specifically concentrate on any (human) activity which absorbs resources but creates no VALUE:
In short, our PERFORMANCE IMPLEMENTATION APPROACH is about LEAN THINKING because it provides a way to do more with less:
while coming closer and closer to providing customers with exactly what they want.
Our project follow a logic and most effective time-line: FOCUS AND ACTION ON ALL LEVELS specifically designed to achieve the expected results and to make your life easier.
This is the best way to profit from your investment and to realise a good R.O.I.
The project phases:
1. The analysis
A Performance Management - project logically starts with the analysis: How much potential; for improvement is there? What is the improvement potential on operational and motivational level. Where can; management skills; be improved and where the communication structures need adapting?
Together with you, we define the objectives and evaluation system for the implementation phase. We set up a detailed Project ACTION PLAN.
2. Development and Integration (implementation)
During the implementation, we work by a strict project plan: the departments of the organisation are submitted to detailed improvement dynamics:
The improvements are implemented together with the employees and the people in charge. The improvements are designed, tested, installed and followed up.
Results follow because this approach is based on co-operating with the parties involved, carried out on the premises and in the language of the employees. Moreover, we establish a solid co-operation with an internal process-owner appointed by you.
By realising this approach we achieve long-term transfer of know-how that fits the company's goals.
3. Training, coaching and behaviour change
Technical support without practical training results in frustration in the working environment: "How do I make my employees bring the theory I received into practice ?"
Practical training without technical support leaves business goals utopic: "I want to, but I cannot" or "I know to, but how do I get started?"
During the project, training, coaching and consulting go hand in hand: on the one side through formal workshops and on the other side by coaching all involved in their daily work. This approach results into a high degree of acceptance and thus compliance by those involved and integration of the systems in the existing organisation.
We focus on the following aspects:
4. Communication, quality control and progress reporting
To make sure that we are on schedule, during our project we report to you. To make sure that the necessary action are taken in order to get the result YOU want, we evaluate this issue together with you. To make sure that the quality of work is OUTSTANDING, we conduct internal project audits (unexpectedly). To make sure that the project is still in line with your strategy, we evaluate this together with you. To make sure that the savings you make in your operations are as projected after the analysis, we evaluate the project progress together with you.
5. Evaluation of the Achievement and the RESULTS!!
At the end of the project we will evaluate the final result together with you!!