"Do you allow mediocrity in your organisation ?"

You have defined the production processes; you have introduced performance indicators and quality circles; you have set up communication matrices; you spend an amount of the budget on the training of your employees and executives; you have obtained the ISO 9001 certificate,... you work with the EFQM or any other model for excellence...

And yet you feel you can do better...

  • There still is the inclination to pigeonhole things, based on a vertical organisational structure
  • The interfaces or the communication between the different departments cause loss of time, energy, and thus a loss of efficiency
  • People do not take their responsibility for mistakes
  • The symptoms are dealt with, but not the underlying causes
  • Non-quality nestles itself in the organisation as a logical consequence of the working pressure
  • People say yes, but keep on doing the old things and following the traditional ways
  • Business Process Management (BPM) takes up these issues
  • On the one hand by doing profound operations analyses, on the other hand by implementing a structured communication between the different levels (vertical) and departments (horizontal) in the organisation.

We help you IMPROVE the technical as well as the behavioural aspects of management.

We specifically concentrate on any (human) activity which absorbs resources but creates no VALUE:

  • mistakes which require rectification,
  • production of items no one wants so that inventories and remaindered goods pile up,
  • processing steps which aren't actually needed,
  • movement of employees and transport of goods from one place to another without any purpose,
  • groups of people in a downstream activity standing around waiting because an upstream activity has not delivered on time (service management),
  • goods and services which don't meet the needs of the customer,
  • ...

In short, our PERFORMANCE IMPLEMENTATION APPROACH is about LEAN THINKING because it provides a way to do more with less:

  • less human effort,
  • less equipment
  • less time
  • less space ...

while coming closer and closer to providing customers with exactly what they want.

Our approach

Our project follow a logic and most effective time-line: FOCUS AND ACTION ON ALL LEVELS specifically designed to achieve the expected results and to make your life easier.

 

The advantages

  • Measurable results are already attained after 12 weeks.
  • Increase in productivity between 10 and 30 % on department-level is measured.
  • Computerised system of indicators that facilitates the management of a company.
  • A pro-active mentality, bringing you solutions instead of issues (also called problems).
  • A structured communication matrix that improves co-operation between all levels of the organisation and that stimulates the growth of the company.
  • In the short term you break up what is rusted. In the long term behaviour change will focus on the sustained growth of the company.

This is the best way to profit from your investment and to realise a good R.O.I.

The project phases:

1. The analysis

A Performance Management - project logically starts with the analysis: How much potential; for improvement is there? What is the improvement potential on operational and motivational level. Where can; management skills; be improved and where the communication structures need adapting?

Together with you, we define the objectives and evaluation system for the implementation phase. We set up a detailed Project ACTION PLAN.


2. Development and Integration (implementation)

During the implementation, we work by a strict project plan: the departments of the organisation are submitted to detailed improvement dynamics:

  • Management systems, based on operational Key Performance Indicators (KPI)
  • Goal setting, planning and reporting tools
  • Service Level Management

The improvements are implemented together with the employees and the people in charge. The improvements are designed, tested, installed and followed up.

Results follow because this approach is based on co-operating with the parties involved, carried out on the premises and in the language of the employees. Moreover, we establish a solid co-operation with an internal process-owner appointed by you.

By realising this approach we achieve long-term transfer of know-how that fits the company's goals.


3. Training, coaching and behaviour change

Technical support without practical training results in frustration in the working environment: "How do I make my employees bring the theory I received into practice ?"

Practical training without technical support leaves business goals utopic: "I want to, but I cannot" or "I know to, but how do I get started?"

During the project, training, coaching and consulting go hand in hand: on the one side through formal workshops and on the other side by coaching all involved in their daily work. This approach results into a high degree of acceptance and thus compliance by those involved and integration of the systems in the existing organisation.

We focus on the following aspects:

  • Management attitudes, skills and compliance
  • Employee ownership, empowerment and motivation
  • Communication culture and throughput
  • Management Coaching


4. Communication, quality control and progress reporting

To make sure that we are on schedule, during our project we report to you. To make sure that the necessary action are taken in order to get the result YOU want, we evaluate this issue together with you. To make sure that the quality of work is OUTSTANDING, we conduct internal project audits (unexpectedly). To make sure that the project is still in line with your strategy, we evaluate this together with you. To make sure that the savings you make in your operations are as projected after the analysis, we evaluate the project progress together with you.


5. Evaluation of the Achievement and the RESULTS!!

At the end of the project we will evaluate the final result together with you!!

Some fields of operations:

  • Performance management system implementation (Goals, KPI's and management coaching)
  • Total Quality Management / Total Productive Maintenance
  • Lean Management and Six Sigma
  • Lead time improvement
  • Goals deployment structure
  • IT Performance and Total Cost of Ownership reduction
  • Service Management
  • Balanced Scorecards